Return of Goods - Terms & Conditions

Where the goods are of acceptable quality and otherwise comply with the other guarantees set out in the Consumer Guarantees Act 1993, the client may not return the goods supplied by TACT-MAT in accordance with the client’s order unless TACT-MAT expressly agrees in writing to a request from the client to accept the return of the goods and the client complies with all the terms and conditions (if any) that TACT-MAT may impose as prerequisite to accepting the return of the goods.

The client shall contact TACT-MAT immediately if the goods are damaged in transit. Have the goods available for pick up and return, before another product can be dispatched.

Where a client changes his/her mind after the order placed and payment is made, to either change or relinquishes the goods, the client is still required to pay for the goods. Placement of order and receipt of payment is deemed final.

Return Request Form